Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.qanex.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Window

You may request a return within 30 days of receiving your order. The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

• Digital products or software downloads
• Personalized or custom-made items
• Products damaged due to misuse or negligence

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (424) 952-8199. Provide your order details and reason for the return. We will guide you through the next steps.

Shipping and Handling

You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at the time of shipment, or missing components.

Exchanges

We only exchange items if they are defective or damaged upon receipt. Contact us at [email protected] to arrange an exchange. You may be required to provide photographic evidence of the defect or damage.

Customer Responsibilities

You are responsible for:

• Ensuring return items are securely packaged to prevent damage during transit
• Providing accurate and complete information when initiating a return
• Complying with the return eligibility criteria outlined in this policy

Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1 (424) 952-8199
• Address: 1775 West Lincoln Lane, Los Angeles, California 90004, United States

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.qanex.store. It is your responsibility to review this policy periodically for updates.